Available roles
Communications officer
Are you ready to be the calm, reassuring voice when someone needs it most?
As a Communications Officer, you’ll play a vital role in supporting people during what could be the most challenging moment of their lives.
You’ll ask the right questions, listen carefully for key details, and keep thorough records to ensure every call is handled with care and precision.
This isn’t your typical 9–5 call centre job.
From non-urgent 101 calls to emergency 999 situations, monitoring online reports, and managing live chat on our website—no two shifts will ever be the same.
To succeed, you’ll need to stay calm and focused under pressure, show resilience when faced with difficult situations, make confident decisions quickly and effectively and most importantly demonstrate empathy and understanding for callers who may be vulnerable or distressed.
If you’re looking for a role where every day brings new challenges and the chance to make a real difference, this is it.
Switchboard Customer Contact agent
Could you be there to help people dialling 101 or asking for help via our live chat facility?
Our Switchboard Customer Contact Agents (CCAs) are the first voice people hear when contacting our non-emergency service.
Every day is different and you’ll be part of a dedicated team dealing with day-to-day issues that can be resolved there and then as well as triaging more serious incidents.
You’ll be trained to offer the best possible service to our callers. This could be escalating the call to a colleague who arranges police deployment or signposting to partner agencies, charities and services.
Gone are the days where a Switchboard just route calls. If you have great communication skills then this role is for you!
We offer a range of working times so that we can respond to callers who may be in distress or vulnerable or simply have a problem that they just don’t know who to turn to. Could you work as part of a wider team to provide the best service to the public? If so we’d love to hear from you.